Privacy Policy

At Stay Casino, we place the highest value on your trust and privacy. Protecting your personal data is not just a legal obligation—it’s a core part of our commitment to responsible and secure gaming. This Privacy Policy explains how we collect, manage, and safeguard your information, and how you can control the data you share with us.

Data Processing

We process your personal data in accordance with relevant data protection laws and online gaming regulations. This is essential for providing access to our platform, managing your account, and ensuring compliance with licensing conditions.

Stay Casino is operated by Dama N.V., a company incorporated in Curaçao, with operational support from Friolion Limited, based in Cyprus. Dama N.V. is fully licensed and regulated by Antillephone N.V., ensuring the legitimacy and safety of our services.

By using our platform, you acknowledge and consent to the terms outlined in this Privacy Policy. We may update this document from time to time, and continued use of Stay Casino signifies your acceptance of any revisions.

Collection of Information

To deliver our services efficiently and securely, we may collect the following categories of personal information:

Account and Identity Information: Details provided during registration, such as your name, email address, date of birth, and government-issued ID documents.
Communication Records: Any messages or correspondence exchanged with our support team or other representatives via email, chat, or contact forms.
Transaction Details: Data related to deposits, withdrawals, and in-game activity, including time logs and game statistics.
Verification Materials: Documents and information used to meet Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements.

How We Use Your Information

The data we collect is used to:

Register and manage user accounts.
Process payments and withdrawals efficiently and securely.
Provide customer support and resolve issues.
Comply with legal and regulatory obligations.
Prevent fraud, money laundering, and other illicit activity.
Send promotional offers and updates (only if you opt in).
Enhance the user experience through analytics and feedback.

Marketing Communications

With your consent, Stay Casino may send you promotional materials, exclusive offers, and service updates. You may withdraw your consent at any time by updating your preferences in your account settings or contacting customer support. We respect your choices and will honor your decision immediately.

We never sell or rent your personal data. However, we may share your information under strict conditions:

Internal Use: With other companies within our group, to support service delivery and operational management.
Trusted Partners: Including payment processors, identity verification providers, and IT service companies—all of whom are bound by confidentiality agreements.
Regulatory Bodies: When legally required or for compliance purposes.

Any data shared with third parties is done so under strict security and legal protocols.

Data Security and Retention

Stay Casino uses advanced encryption technologies and strict access controls to protect your information. We retain your personal data only for as long as necessary to meet our legal and regulatory duties—typically, this includes a minimum of five years after account closure, as required under AML laws.

Cookies and Tracking Technologies

We use cookies and similar tools to enhance your experience, improve performance, and serve personalized content. You can manage your cookie settings through your browser, though disabling cookies may impact site functionality.

Your Rights and Contact

You have full control over your personal data. This includes the right to:

Access the data we hold about you
Request corrections or updates
Request data deletion, where legally permissible
Withdraw consent to marketing or certain processing activities

For all privacy-related inquiries, or to exercise your rights, please contact our Data Protection Officer (DPO). You may also raise concerns with your local data protection authority in accordance with GDPR or relevant national laws.

At Stay Casino, we are committed to ensuring that your gaming journey is not only entertaining but also private, fair, and secure. If you have any questions or require further details, feel free to contact us at any time.